Frequently Asked Questions
Questions about our products
Q: What is a COPJOT?
A: A COPJOT is a nickname for a Custom Police Patrol Notebook.
Q: What are the dimensions of your Patrol Notebooks?
A: 3.5 Inches by 5.25 Inches
Q: What kind of notepad comes with the notebook?
A: A Lined notepad with about 50 pages of paper.
Q: What colors do the notebooks come in?
A: Only Black
Q: What are the notebooks made of?
A: A material called ultrabond.
Q: Are the notebooks made of leather?
A: No they are made of a material called ultrabond which is a faux leather
Q: How are the patch images/logos attached to the notebook?
A: They are heat sealed
Q: How long do the notebooks last?
A: It depends on the environment that you work in. If you work for a busy agency and are a constant note taker the notebooks can last 3-5 years or more. If you only take notes once in a while they can last longer.
A: Our notebooks are not meant to be carried in the rear pants uniform pocket. The patch/image will be sure to eventually rub off from constant pressure. The material will also start to pull and tear. Our notebooks are best meant for the front patrol shirt pocket or a BDU pants side pocket or in a vest carrier pocket.
Q: What are your pens made out of?
A: Our beautiful uniform pens are all metal.
Q: What color ink do your pens have?
Q: Is the ink in your pens refillable?
Q: How many refill pads come in the refill pack?
A: 3 note pads per pack.
Questions about shipping and fulfillment
Q: How much is shipping?
A: Shipping within the United States is always FREE.
Q: Do you ship outside of the United States.
A: Yes. We ship all over the world. Some countries are easier to ship to than others. You should contact us first at email@example.com to ask how much shipping will be to foreign countries.
Q: How long will it take to get my order?
A: Visit Shipping Policies on the drop down menu. We have clear information there.
A: Our turnaround time for a small order is 1-2 days. Large orders, bulk orders, and agency orders take longer sometimes up to 30 days. If this is the case we will let you know.
Questions about our inventory
Q: Why do you only have certain agencies in stock and not my agency?
A: We list agencies that we historically sell more of.
A: We also list agencies that have sent us a clean great looking and easy to use image.
Q: Why is the NYPD and some other larger agencies not listed?
A: The NYPD has a copyright on their patches and logos. We currently do not have an agreement with the NYPD and there are some other agencies that we do not list due to a copyright on their patches and logos as well.
Q: Can I order more notepads if I run out.
A: Yes. Visit the home page on our website to order more. We keep the price down and they ship free.
Q: Can I get a discount on a bulk order for my agency?
A: Yes. The product page has discounts on bulk orders. If you have a complicated order where you want to order notebooks with personalization, pens and refill pads just get in touch with us at firstname.lastname@example.org and we can send you an itemized invoice with applicable discounts.
Q: I am having trouble ordering multiple items with personalization from the website. Is there another way to order what I need?
A: Yes. Please email us at email@example.com with what the specifics are to your order and we will send you and invoice with easy online payment options.
Q: How do I find an image to send to you so that I can have a custom notebook made?
A: Google and Yahoo have image searches. You may have to sift through the images for the best one. Clear details with correct vibrant colors is what we are looking for. Stay away from blurry images, bright images, dark images and old images.
A: Your agency may have good vectored images of your patch or logo. If you recently had your patch changed or redone the company may have given you a vector or illustrator file with a digital image. These work really great on the notebooks.
A: We can help you find one and we may already have one. Just ask us at firstname.lastname@example.org.
Q: We are a tax free municipality. Can we buy your products tax free?
A: Yes. Just reach out to us at email@example.com and let us know. We can send you an invoice.
Q: Do you sell your products anywhere else?
A: Yes. We have a shop on ETSY and we sell in some police uniform stores.
Q: Can you list my agency in your main inventory so we can get the better price?
A: Yes. Just get in touch with us at firstname.lastname@example.org and let us know which agency.
Q: Is there a way to get in touch with you to ask a question that was not answered here on FAQ?
A: Yes. E-mail us at email@example.com